SHIPPING

Free Priority shipping in the USA on orders over $250 with the code FREESHIP.

 

Unless otherwise noted, orders usually ship within 48 hours of being placed.  Made-to-order items will ship about 2 weeks after they are finalized.

 

US orders ship via USPS Priority Mail. Cost will be calculated during checkout. Orders should arrive 2-3 days after shipping.  Tracking numbers will be provided.

 

Canadian orders ship via USPS First Class ($10 per order + $2 per item) or Priority Mail ($30 per order + $2 per item).  Priority Mail should arrive in 6-10 days; First Class may take up to 14 days. Tracking numbers are provided when available.

 

All other international orders ship via USPS First Class ($16 per order + $2 per item). Transit time varies from country to country, but may take 3 weeks or more.  Tracking numbers are provided when available.

 

RETURNS

Your satisfaction is important to me.  If you are unhappy with your purchase for any reason, email us right away.  New unworn items (ready-to-ship and made-to-order) are returnable for refund, unless otherwise specified at time of purchase.  Returns must be requested within 14 days of delivery.  The full purchase price will be refunded, less any shipping charges.  Return shipping is the responsibility of the customer.

 

To ensure speedy delivery of your purchase, work on custom orders begins soon after ordering.  Because of this, custom orders must be cancelled within 24 hours of ordering.  Cancellations or returns requested after this time will incur a fee of 10%. 

PRIVACY POLICY

Protecting your privacy is important to me. Below, I have outlined what personal information may be collected on my website and how you can control what information is collected or retained.

Cookies

I use technologies, such as cookies and tracking pixels, to customize content and advertising, to provide social media features and to analyze traffic to the site.


I use Google Analytics to analyze the use of my website. Google Analytics gathers information by means of cookies. The information gathered is used to create reports about the use of my website. Data collected may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. To provide website visitors the ability to prevent their data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on which can be downloaded here: https://tools.google.com/dlpage/gaoptout/. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

 

Squarespace uses cookies to collect similar information for usage analysis purposes. You can opt out of these cookies by NOT clicking Continue on the cookie policy notification banner. For details on the cookies and the data collected, you can review the Squarespace Cookie Policy at: https://support.squarespace.com/hc/en-us/articles/360001264507

 

I use Facebook tracking pixels to better target my Facebook and Instagram advertising. Information about what data they collect, how they use this data, and how you can opt out of providing such data can be found on Facebook’s website here: https://www.facebook.com/policies/cookies/

 

Transaction Information

When you place an order on www.sherriodesigns.com, you are required to enter personal information such as your name, address, telephone number, and email address. This information will be used only to aid in the completion of the transaction. A record of the transaction, including your personal information, will be kept indefinitely for financial purposes. This information may be shared with third party websites (such as payment processors and shipping software) solely for the purpose of completing the transaction.

 

Payment information (including the personal information above, your credit card number, expiration date, and security code) is transmitted directly to Stripe for payment processing and handled according to their policies as stated here: https://stripe.com/us/privacy/. Your full credit card number is never disclosed to me.

 

Other Information You Provide

There are several different forms on my website through which you can provide personal information (including newsletter signup forms, requests for information, wholesale access requests, and wholesale order forms). The information you provide through these forms will be used only as specified on the form. It may be shared with 3rd party providers (such as MailChimp for newsletters) as needed to fulfill the purpose for which it was provided. It will never be shared, sold, or used for any other purpose. Your information can be removed from my records by making an email request or clicking the “unsubscribe” option included with all email newsletters.